The yearly cloud-access renewal payable after the first year: what does this include?
This includes daily backups, data transfer, updates, cloud access, and advanced back-office.
Why do you charge the yearly cloud-access renewal?
This is a cost that we incur to maintain the cloud and software. It covers the cost of data transfer, updates, cloud access, backups and advance back office.
The support packages include the yearly cloud-access renewal, right?
Absolutely correct! And remember the cloud-access renewal only applies after the first year!