The eatPOS support team – EPOS systems, digital menu board, online ordering

eatPOS have a dedicated team of developers and support staff to ensure that your EPOS system runs as smoothly as possible. Our support team is available Monday to Friday between 9.30am and 5.30pm via both live chat and email! If you require support outside of these hours, please enquire to upgrade your support level.

Please also be sure to check out our comprehensive helpdesk. You’ll also find some demo and instructional videos for the eatPOS EPOS system POS system on our YouTube channel

Support
£20
/month
9.30am to 5.30pm
Monday to Friday
Email
Live chat
Phone
Paid quarterly
Extended support
£35
/month
9.30am to midnight
Monday to Sunday
Email
Live chat
Phone
Paid quarterly

About our fees: we pride ourselves on our transparency!

The yearly cloud-access renewal payable after the first year: what does this include?

This includes daily backups, data transfer, updates, cloud access, and advanced back-office.

Why do you charge the yearly cloud-access renewal?

This is a cost that we incur to maintain the cloud and software. It covers the cost of data transfer, updates, cloud access, backups and advance back office.

The support packages include the yearly cloud-access renewal, right?

Absolutely correct! And remember the cloud-access renewal only applies after the first year!